Privacy Policy

1. Introduction

Welcome to Impex Home Appliances India. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on our website
• Make a purchase or place an order
• Subscribe to our newsletter
• Request customer support or warranty services
• Participate in surveys or promotions
• Contact us via email, phone, or chat

The personal information we collect may include:

• Name and contact details (email address, phone number, postal address)
• Billing and shipping information
• Payment information (processed securely through payment gateways)
• Product preferences and purchase history
• Warranty and service request information
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To process and fulfill your orders, manage payments, and provide shipping updates
• Customer Service: To respond to your inquiries, provide technical support, and handle warranty claims
• Communication: To send you order confirmations, product updates, promotional materials, and newsletters (with your consent)
• Website Improvement: To analyze website usage, improve user experience, and develop new features
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To understand customer preferences and provide personalized product recommendations

4. How We Share Your Information

We do not sell your personal information. However, we may share your information with third parties in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and fraud detection
• Shipping and logistics
• Customer relationship management
• Marketing and analytics
• Technical support and IT services

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

4.4 Authorized Dealers and Service Centers

We may share necessary information with our authorized dealers and service centers to provide warranty services and product support.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your online activity to deliver targeted advertisements

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure payment gateways for financial transactions
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:

• Transaction records for accounting and tax purposes
• Warranty information for the warranty period plus applicable legal requirements
• Customer service records for quality assurance and legal compliance
• Marketing data until you unsubscribe or request deletion

8. Your Rights and Choices

Under applicable Indian data protection laws, you have the following rights:

8.1 Access and Correction

You have the right to access and update your personal information. You can update your account information by logging into your account or contacting us.

8.2 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

8.3 Marketing Communications

You can opt out of receiving marketing communications by:

• Clicking the "unsubscribe" link in our emails
• Updating your communication preferences in your account settings
• Contacting our customer service team

8.4 Cookies

You can manage cookie preferences through your browser settings.

8.5 Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the appropriate data protection authority in India.

9. Third-Party Links

Our website may contain links to third-party websites, including payment gateways and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes (where appropriate)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.